Cutting Edge Total Comfort

Privacy Policy

1. Introduction

Cutting Edge Total Comfort, LLC (“Cutting Edge,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you use our website, services, or interact with us.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, email address.
  • Service Information: Details about the services you request or receive, including property information, HVAC system details, and service history.
  • Payment Information: Credit card details or other payment information.
  • Website Usage Information: IP address, browser type, device information, and browsing behavior.
  • Communications: Records of communications with us, including emails, phone calls, and customer support interactions.
  • Marketing Information: Preferences for receiving marketing materials.

3. How We Collect Information

We collect information in the following ways:

  • Directly from you: When you request services, fill out forms on our website, or communicate with us.
  • Automatically: Through cookies and similar technologies when you visit our website.
  • From third parties: In limited cases, such as payment processors.

4. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our services.
  • To process payments and invoices.
  • To communicate with you about your services, appointments, and inquiries.
  • To improve our website and services.
  • To send marketing materials and promotional offers (with your consent).
  • To comply with legal obligations.

5. Sharing Your Information

We may share your information with:

  • Service providers: Third-party vendors who assist us with payment processing, website hosting, and other services.
  • Legal authorities: When required by law or to protect our rights.
  • Business partners: In limited cases, with your consent.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your website usage. You can control cookies through your browser settings.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

8. Your Rights

You have the following rights:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information (subject to legal limitations).
  • Opt-out: Cutting Edge Total Comfort will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.
  • By submitting this form and signing up for texts, you consent to receive messages from Cutting Edge Total Comfort at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Cutting Edge Total Comfort, LLC
  • 1701 South Park Court
    Suite 101
    Chesapeake, VA 23320
  • 757-718-1438
  • service@cuttingedgetotalcomfort.com